| Endpoint | Purpose |
|---|---|
| POST /api/chat | Citizen conversation (AI intake) |
| GET /api/track | Status by ticket / phone |
| POST /api/feedback | Rating → close or reopen |
| GET /api/desk/queue | Officer queue (PIN header) |
| POST /api/desk/action | Acknowledge / resolve / reject |
| GET /api/stats | Dashboard metrics |
| GET /api/cm-brief | AI morning brief |
| GET /api/engine | This console's data |