Every citizen of Uttarakhand heard. Every complaint tracked.
UTrak is the AI-powered CM Helpline for Uttarakhand. Citizens speak or write their problem — in Garhwali, Kumaoni, Hindi or English — and an AI agent registers it, routes it to the right department in the right district, and tracks it to resolution with automatic escalation. The CM office watches all 13 districts, live.
From a citizen's words to a resolved ticket.
No forms, no department codes, no call-centre queues. The citizen just describes the problem; the system does the rest — and never lets a complaint disappear.
Citizen speaks
Voice or text, Hindi or English. The mic works right in the browser — no app install.
AI registers & routes
The assistant understands the complaint, classifies the department, category and urgency, and issues a ticket number instantly.
Officers act on SLAs
Each department works its own queue. Critical: 24h. Urgent: 72h. Missed deadlines auto-escalate — L1 officer up to the CM office.
Closed only when the citizen says so
After resolution the citizen rates the outcome. A poor rating reopens the case with half the time — the same feedback-gated closure that 1076 and CPGRAMS mandate.
Five seats. One system.
Open them side-by-side: file a complaint as a citizen, watch it appear in the officer's queue, see the dashboard update live, inspect the engine doing the work — and configure it all yourself.
File & track
Talk to Disha — she registers your complaint and gives you a ticket number. Track it anytime with the ticket or your phone number.
Open the citizen app →Work the queue
Sign in with a desk PIN. Acknowledge, act, resolve — with SLA deadlines and escalation flags on every ticket.
Open the officer desk →Watch all 13 districts live
District league table (Garhwal & Kumaon), department load, SLA breaches, escalation watchlist, live feed — and a one-click AI morning brief for the CM.
Open the dashboard →The engine console
Watch the AI work: live registration feed with language, channel and priority tags, auto-escalation counts, and the full API surface for integration.
Open the engine →Setup panel
Tune SLA timelines, manage departments and desk PINs, and edit the service standards the AI quotes — changes go live instantly, no redeploy.
Open setup (PIN 1905) →| Where | How to get in |
|---|---|
| Citizen app | No login — just open and talk to Disha |
| Officer · Drinking Water | PIN 1101 |
| Officer · Electricity (UPCL) | PIN 1102 |
| Officer · Roads & PWD | PIN 1103 |
| Officer · Disaster Mgmt | PIN 1108 · Forest/Wildlife 1109 · Tourism & Yatra 1110 |
| Other desks | Health 1104 · Education 1105 · Ration 1106 · Revenue 1107 |
| Command dashboard | Open — read-only · try the ✦ CM Brief button |
| Engine console | Open — read-only · /orchestrator |
| Setup panel (admin) | PIN 1905 · Open setup → — SLAs, departments, service standards |
Ready to grow with Uttarakhand.
SLA engine
Service timelines enforced in software — breaches escalate automatically, all the way to the CM office.
Hosted in India
All complaint data stays within the country, and scales with the state.
Phone & WhatsApp
The 1905 phone line and WhatsApp intake plug into the same assistant — one brain, every channel.